Returns & Exchanges

The UBC Bookstore is committed to ensuring you are satisfied with your purchase by offering a straightforward return and exchange process for eligible items within 30 days of purchase. Please ensure all returned merchandise is in its original, sellable condition with all tags and packaging intact.

1

Verify Eligibility

Check your receipt to ensure the item is within the 30-day return window and is not marked as a final sale or non-returnable item.

2

Prepare Documentation

Gather your original sales receipt or order confirmation email, as proof of purchase is required for all refund and exchange transactions.

3

Pack the Item

Place the unused merchandise back into its original packaging, ensuring all labels, manuals, and protective materials are included.

4

Submit Your Return

Bring your item to the customer service desk in-store or follow the instructions on our online portal to generate a shipping label for mail-in returns.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing